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Healthcare Security Team Leader

Reference number: SW-014401
  • Job Type: Full-time
  • Employer: Guy’s and St Thomas’ Hospital – NHS
  • Location: Guy’s & St Thomas’ NHS Foundation Trust
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Job Summary: 

  • Ensuring the delivery of a professional and patient focussed security services. The post holder will be expected to conduct day to day security investigations, prepare typed brief reports, recommend and implement appropriate actions. To ensure quality and effectiveness of the Security service by supervision of Healthcare Security Officers who are there to protect, advise, investigate and act in an endeavour to create and maintain a safe and crime-free environment 24 hours a day, 365 days per annum.
  • To supervise the Healthcare Security Officers/Team throughout the Trust who are required to balance the needs of the visitors experience with the security of the premises. Good interpersonal skills with strong oral communication are essential. Healthcare Security Team Leaders will be required to maintain a high level of personal appearance, be physically fit and able to conduct themselves appropriately in a customer facing role at all times. The ability to work as a team member and to support colleagues in the completion of their duties are essential within this role.
  • To work with and alongside, other Trust colleagues to ensure that staff, patients and visitors are assisted, at all times and in any appropriate matters, in a manner that reflects positively on the Trust and the service.
  • To act as an ambassador for the Department, Directorate and the Trust ensuring that their conduct is of the highest professional level.


Main Duties/Key Results Areas:

  • Day-to-day administration, instruction and supervision of Healthcare Security officers whilst they are performing their duty.
  • Supervise the performance and quality of the Security Officers and address relevant training to management.
  • To ensure that the team maintain all equipment and uniform supplied to you in a clean and presentable manner, full uniform must be worn at all times while on duty in the line with the uniform protocol
  • Lead on the security response to all fire alert calls, taking action in line with the Trust fire procedures, to minimise the risk to life and assets. To ensure fire escape routes are clear and equipment are in working order and fully accessible at all times and current relevant fire legislation is being complied with.
  • Attend and liaise to calls for security assistance from Departmental or ward staff or Mental Health teams to assist with patients being held or assessed under the mental health Act.
  • To assist in the induction and training of all new security Healthcare Security Officer using the Local Induction Checklist
  • Assist Management with Investigations under the Trust Disciplinary Policy.
  • Present and co-ordinate Crime prevention talks to departmental staff and at the Local Trust Induction
  • Ensure correct Greenwich Mean Times are aligned to all security systems clock times to security systems, including CCTV, Access Control and Car Parking database.
  • Manage unplanned staff absences to ensure the roster operates with the minimum use of overtime and staff bank/agency.
  • Ensure that the security staffs are fully conversant with the operation of all fire and major incident instructions and exercises.
  • Actively monitor sickness and absence of security officers and implement the Trust policy for sickness management in conjunction with security management. This will involve return to work sick/absence reviews.
  • To ensure all incidents are reported, logged and investigated. All crimes reported to, or discovered by the Security Service will be investigated by them and/or the Metropolitan Police; this may include providing them with written MG11 statement forms, depending upon the circumstances.
  • To carry out initial risk assessments after the security officers initial investigation for crime reduction/prevention. This will improve the safety for the staff, patients and property
  • To co-ordinate the response to intruder security alarms, inspect for signs of break-in, search for suspects, protect scene of crime and liaise with the Site nurse practitioners and/or the Metropolitan Police.
  • To ensure CCTV facility is monitored effectively and creating files for saved footage for both analogue and digital systems when used for evidence.
  • Access control systems to be maintained at all times and to ensure that security are correctly adding authorised personnel
  • Liaise with police, downloading from the system onto a DVD disc following Trust procedures, when obtaining CCTV footage for evidence required.
  • To lead on control access management systems and ensure all officers are trained accordingly.
  • Regular car parking audits of blue badge holders staff permit holders and to create/update data base for fraudulent car parking, liaising with management.
  • Creating a working partnership with King’s College London (KCL) security team by liaising with team and communicating/sharing local crime activity
  • Supervise the control and regulation of movement of traffic, parking of vehicles whilst on Trust property and enforcement of the parking policy including assisting the security parking officer. This includes issuing parking tickets on hand held machines and down load the information to the control room computer.
  • To keep all car parking machines in working order by maintaining or repairing and to report all faults to relevant security manager.
  • Ensure the hand over of car parking income from the control room till is checked with another officer and handed over to the next Team leader, reporting any discrepancies to management immediately.
  • Assist management with car parking cash collections
  • To ensure patrols of the grounds of Guy’s & St Thomas’ estate are undertaken effectively to protect the building and its contents from fire and theft.
  • To ensure that visitors are courteously received and directed in a manner that will reflect credit to the Trust.
  • To report any security defects or omissions throughout the Estate in a timely and accurate manner and keeping records to share with management.
  • Receive reports of lost property and accept found personal property for safe keeping and help maintain the register of lost and found property. All property to be taken to the security management office as soon as possible.
  • To ensure all staff on the shift are correctly dressed in line with the Trust uniform policy.
  • To ensure on a daily basis all written records of security duties are vetted for errors and omissions and delivered to the Trust Security Manager in a timely fashion.
  • To assist in ensuring that site contractor compounds are safe and secure, mostly out of hours.
  • Will assist with the promotion of safe working environment by raising awareness of potential risks and putting processes in place to help reduce risk against security staff and other NHS colleagues.
  • To ensure that all security officers are aware of trust and departmental polices procedures and protocols.
  • To supervise enforcement of the Trust’s ‘No Smoking Policy’ by being tactful, diplomatic and assertive.
  • To supervise enforcement of the Trust’s ID Badge Policy.


1.37     To promote the Diversity, Equality & Inclusion principles ensuring that all staff and patients have equitable opportunities in accordance with Guy’s & St Thomas’ NHS Foundation Trust policies.


2.1       Health & Safety Policy

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act 1974, to ensure that the agreed safety procedures are carried out to maintain a safe environment for employees and visitors.

  • Security

It is the responsibility of all employees to work within the security policies and procedures at Guy’s & St Thomas’ NHS Foundation Trust to protect the patients, staff and visitors and the property of the Trust. This duty applies to the specific work area of the individual and the Hospital in general. All staff are required to wear official identification badges.

2.3       Data Protection

This post has a confidential aspect. If you are required to obtain process and /or use information held on a computer or word processor you should do it ‘in a fair and lawful way’. You should hold data only for the specific registered purpose and not use or disclose it in any way incompatible with such a purpose and ought to disclose data only to authorised persons or organisations as instructed. Breaches of confidence in relation to data will result in disciplinary action, which may involve dismissal.

2.4       No Smoking

The Hospital has promoted a No Smoking Policy as part of its responsibility for the provision of health. You will be required to work within the framework of this policy. Smoking is not permitted inside any buildings or on the Trust site.

2.5       Equal Opportunities

It is the aim of the Trust to ensure that no job applicant or employee receives less than favourable treatment on grounds of sex, race, colour, nationality or national origins and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable. To this end the Trust has an equal opportunities policy and it is for each employee to contribute to its success.

2.6       Confidentiality

You are required to maintain confidentiality of any information concerning patients which you have access to or may be given in the course of your work, in accordance with current policy on confidentiality Guy’s & St Thomas’ NHS Foundation Trust.

2.7       Customer Awareness

Guy’s & St Thomas’ NHS Foundation Trust expects its employees to communicate with colleagues, patients and visitors in a polite and courteous manner at all times.

This job description is intended as a general guide and is not exhaustive. It may be reviewed in consultation with the post holder depending on future requirements and service needs. 

Guy’s & St Thomas’ NHS Foundation Trust is an Equal Opportunities employer and operates a No Smoking Policy.


Factor Essential Desirable Method of Assessment
Qualifications and Training



Knowledge of Conflict resolution and restraint techniques


Level 3 security supervisors course,


Physical intervention level 2



SIA Security officer licence


Customer care skills

First Aid



CPD Courses attended



SIA CCTV operatives licence















Experience of Staff Management


Substantial previous security related experience


Ability to teach/train groups



Must have clear and imaginative ideas on how to improve customer satisfaction



Ability to remain calm and lead in a highly pressurised situation


Basic knowledge of criminal law


Management of Security staff in a challenging environment



Customer service background in a large organisation








Knowledge of Police and Criminal Evidence Act 1984 (PACE)












Excellent investigatory skills


Excellent English Communication skills both written and oral


Microsoft office skills



Organisational and interpersonal skills


Able to receive and appropriately disseminate  information provided by internal or external parties


CCTV operations, intruder alarm systems, radio communications and other skills required for the role


Ability to motivate others



Capable of exercising influence and control





Practical Test





Awareness and clear understanding of recent Health and Safety legislation Knowledge of Healthcare Interview









Must be fully physically fit




Smart appearance


Able to work on own initiative


Able to work within a team environment


Confidence to speak in public



Sense of responsibility




Full clean driving licence



Practical Test


To apply, send your CV to Andreia at

Date posted: 07/09/2023

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