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Night Porter at Scape Shoreditch

Reference number: SW-014078
  • Salary: £22,050 per annum
  • Job Type: Full-time
  • Employer: Scape
  • Location: Shoreditch

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Ireland, Australia and soon to be the US. As such, we’re always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you’re enthusiastic about working alongside a talented team to deliver the best living experience, don’t hesitate to apply today. We look forward to receiving your CV.

Register your interest

As a Night Porter your main responsibilities will include:

  • Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
  • Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access
  • Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
  • Assisting with the general upkeep of the building carrying out some general housekeeping tasks
  • Raising maintenance requests for students and identifying general building maintenance
  • Reporting incidents and accidents to your Line Manager
  • Responding to and logging enquiries, working with your Residence Manager where needed
  • Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution
  • Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries


Your key attributes:

  • Organised, flexible and dedicated
  • A professional phone, email and personal communications manner with a passion for excellent service
  • Dependable, enthusiastic and works well within a team
  • Competent with Microsoft Office and experienced with learning new systems
  • Flexible in working locations, happy to work across Scape sites
  • SIA Licence an advantage


Why work with us?

As a Scape Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we’re sure you’ll fit right in!


We have a range of employee benefits including:

  • Increasing pay with length of service
  • Increasing holiday with length of service
  • Birthday day off*
  • Charity day off*
  • Quarterly Team building events*
  • Use of onsite gyms
  • Monthly champion of the month
  • Annual Exceptional Performance Awards
  • Yearly Company party & Awards
  • Long service awards
  • Enhanced Maternity & Paternity*
  • Cycle to work & Tech scheme*
  • Enrolment onto Scape Pension Scheme*
  • Referral scheme
  • Career progression & development opportunities
  • Opportunities for overtime and working across Scape sites
  • Team socials!

To apply, send your CV to Andreia at

Date posted: 27/07/2023

If you are a Southwark resident and would like help in applying for this job, or one that suits you, please register your interest below.

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