Bar Team Leader

Please note, job adverts may close before the closing date due to high volumes of applications. We advise sending your application through to your advisor as soon as possible to avoid disappointment.

If you are already registered, contact your Southwark Works adviser to apply for this job.

Responsible for: The bar team, working alongside the floor and KP teams, with oversight of the on-site door and cleaning teams. 

Your role at a glance 

• Provide excellent, friendly customer service at the bar. 

• Lead the bar team, making sure the bar is set up correctly each morning and fully stocked, with POS in place and replaced where necessary. 

• Manage customer behaviour and deal with any complaints promptly and professionally. 

• Work predominantly behind and around the bar during your shift, other than when given tasks by senior management. This includes keeping the bar clean and tidy, glassware cleared and polished, and clearing stations in place, so guests are served quickly and warmly. 

• Follow Blend’s standard operating procedures (SOPs) and company policies to keep a clean, safe and legal workplace, including responsible alcohol service and Challenge 25. 

• Use Trail to make sure the site is fully compliant and tasks are completed to a high standard. 

• Carry out weekly, consistent audits of your assigned bar areas where applicable. 

What you’ll need to start
All of the training we provide will teach you what you need to succeed, but there are a few essential requirements: 

• Proof of right to work in the U.K., uploaded to Workforce before your first shift. This is a legal requirement. 

• A U.K. bank account. 

• Confident spoken English, so you can take guest orders accurately, resolve queries and safely discuss allergen requirements. 

• A fixed place of residence within a reasonable travelling distance of your place of work. 

• Basic computer literacy. 

About you 

• Passionate and enthusiastic, and committed to your place of work and to Blend. 

• Able to manage your time and prioritise tasks. 

• A strong leader who drives the team forward. 

• Friendly, with good communication skills. 

• Honest, trustworthy and respectful. 

• Calm in a fast-paced environment. 

• Happy to follow Blend’s Appearance Standards policy. 

• Open to regular feedback from senior management and committed to achieving agreed actions. 

A day in the life 

• Set up the bar to a high standard each morning, with stock, glassware, equipment and POS ready for service. 

• Make sure clearing stations are set up in the right places across the site, including external areas, ash trays and clearing stations. 

• Check opening and closedown tasks thoroughly, in line with company standards and Trail. 

• Work as a team across the business to achieve the company’s goals. 

• Deliver consistently high standards of cleanliness and service. 

• Welcome customers: say hello, and just as importantly, say thank you and goodbye. 

• Lead the bar team so service and standards stay high at all times. This may involve corrective coaching, stepping in to help, performance management where necessary, and making sure staff are in the correct uniform. 

• Use Trail fully for the site’s due diligence, and make sure every team member uses it properly. 

• Keep the bar moving during busy periods, with drinks served quickly, the bar kept stocked and clean, and the area reset for the next guest. 

• Train new bar staff to standard, with regular coaching where required. 

• Carry out any reasonable task requested by management to meet the needs of the business. 

Application process: Contact your advisor to check you meet the requirements of the role. If suitable, they will ask you to complete and send the a cover letter and tailored CV for this position.

Powered by GoodPeople