Centralised Healthcare Support Worker

Closing date: 20240116
Reference number: SW-015311
  • Salary: £22,816 - £24,336 Per annum plus HCAS
  • Job Type: Full-time
  • Employer: SLAM
  • Location: Southwark/Croydon/Lewisham/Lambeth
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South London and Maudsley Trust has a variety of Centralised Healthcare Support Worker roles available. Please see job description below. To apply, visit!/job/v5945222

Job overview

Are you passionate about people and looking to start or continue your career in healthcare? We are excited to be recruiting to opportunities for people who are both new to care and for those with care experience who have attained the Care Certificate, to come and work with us as Healthcare Support Workers across all of our Hospital sites in Lambeth , Lewisham, Southwark and Croydon (site based in Bromley). 

If new to care, it is more important to us that you are kind and caring with a genuine desire to help and support our service users and their families. If this sounds like you, then you already have the skills that make a great Healthcare Support Worker.

If shortlisted, you will be invited to an exciting in-person Assessment Day on the 26th January whereby you will have the opportunity to meet our amazing teams and find out how valuable your role as a Healthcare Support Worker will be. Please keep this date free when applying.

The assessment will be held at the Bethlem Royal Hospital. 

Those who are new to care are invited to apply for Band 2 positions and will be offered the Care Certificate training as part of our investment in your training and development.

Those who have experience and a Care Certificate from the NHS* will be eligible to apply for the band 3 role of Senior Healthcare Support Worker 

*non NHS Care Certificates will be considered with the requirement to complete some additional competencies before commencing on a band 3. 

Main duties of the job

What we need:  

  • A positive and caring attitude
  • Enthusiasm
  • A determination to do a good job
  • Willingness to learn and undertake training

Every day, you will make a huge difference to the lives of the people we care for, delivering a high standard of care alongside your colleagues.

Working under the direct supervision and guidance of a Registered Nurse/ Senior Health Care Support Worker/ Assistant Practitioner/Nurse Associate to support the delivery of quality nursing care, contributing to the physical, psychological, social, recreational and spiritual care in a recovery focused way through therapeutic engagement and activities, and taking steps to address any issues that arise.

Working for our organisation

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King’s College London and are part of King’s Health Partners.

SLaM employ around 5000 staff and serve a local population of 1.1 million people. By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field.

Detailed job description and main responsibilities

Working under the direct supervision and guidance of a Registered Nurse/ Senior Health Care Support Worker/ Assistant Practitioner/Nurse Associate

  1. Undertake activities to ensure that the fundamentals of care are met – nutrition, hydration, hygiene, comfort, emotional and social support.
  2. Provide hands-on care to service users including:
    • Undertaking 1-1 engagement with service users in an honest, open and non- judgmental way.
    • Recognising and valuing service users as individuals, acknowledging the importance of maintaining the service user’s respect and dignity at all times and ensure that the care provided respects equality and diversity.
    • Escalating any concerns to a Registered Nurse.
    • Monitoring and recording service user clinical observations as directed by a Senior Clinician/Registered Nurse/ B4, such as physical observations and vital signs and escalating as appropriate any signs or symptoms of deterioration or that do not fulfil the personal parameters to the relevant professional.
    • Implementing the principles of ‘recovery’: encouraging and supporting service users to engage with healthy lifestyles, participate in community meetings and other activities of their interest.

See enclosed JD for details on main responsibilities.

Person specification

Education and Qualification

Essential criteria

  • Care Certificate.
  • English and Mathematics basic qualifications (e.g. GCSE at grade C or above) or equivalent.

Desirable criteria

  • Level 2/3 Health and Social care qualification / working towards qualification.

Knowledge and Experience

Essential criteria

  • At least one year as a Healthcare Support Worker, or equivalent level of experience.

Desirable criteria

  • Lived experience of mental health problems


Essential criteria

  • Able to provide quality care that is responsive to service user’s needs, without close supervision, and acting on own initiative, within protocols, policies and care plans.
  • Resilient: able to respond appropriately to potential difficult interpersonal situations or demands of the role including distress and agitation.
  • Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
  • Communications skills – receiving and conveying information accurately with staff and with service users and able to keep accurate records.

Desirable criteria

  • Experience in facilitating groups.

Other Requirements

Essential criteria

  • Flexibility to work 24hr Shifts, 7 days a week and across all clinical areas.
  • Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times.
  • Ability to fulfil all the requirements of the role (including physical requirements).

Closing date: 16/01/2024

If you are a Southwark resident and would like help in applying for this job, or one that suits you, please register your interest below.

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