Team Leader

Please note, job adverts may close before the closing date due to high volumes of applications. We advise sending your application through to your advisor as soon as possible to avoid disappointment.

If you are already registered, contact your Southwark Works adviser to apply for this job.

About the role

We’re looking for a confident and enthusiastic Team Leader to join the team at Blend.

You’ll be responsible for overseeing the bar, floor and kitchen porter teams, while also supporting the wider on-site door and cleaning teams. You’ll play a key role in making sure service, cleanliness and customer experience are consistently maintained to a high standard.

What you’ll be doing

• Lead and support the bar, floor and kitchen porter teams
• Make sure the floor is set up correctly before service
• Ensure tables have the correct menus and POS materials
• Make sure clearing stations are set up and stocked
• Ensure external areas are ready for customers
• Monitor service and customer experience throughout the shift
• Welcome customers and ensure service is warm and friendly
• Manage customer behaviour and deal with complaints promptly and professionally
• Make sure tables are cleared and reset quickly
• Ensure floors and customer areas are clean and presentable
• Support and coach team members to maintain company standards
• Train new floor staff to the required standard
• Complete opening and closing checks in line with company procedures
• Ensure the site’s due diligence and task management system is used correctly
• Carry out regular kitchen audits where required
• Provide feedback and address performance or conduct issues when necessary
• Ensure staff are wearing the correct uniform and meeting appearance standards
• Carry out other reasonable tasks requested by senior management

About you

We’re looking for someone who:

• Has strong leadership skills and can motivate a team
• Has a friendly and positive approach
• Communicates confidently and clearly
• Can remain calm and professional in a fast-paced environment
• Can manage time and prioritise tasks effectively
• Is confident dealing with customers and resolving issues
• Is honest, trustworthy and respectful
• Takes pride in high standards of cleanliness and customer service
• Is proactive and willing to support the team
• Is open to feedback and committed to achieving agreed goals
• Works well as part of a wider management and service team

Essential requirements

You must:

• Have the right to work in the UK
• Have a UK bank account
• Live within a reasonable travelling distance of the workplace
• Be able to confidently communicate in spoken English, including discussing food allergen requirements
• Have basic computer literacy

This is a hands-on leadership role, so you’ll spend most of your shift on the floor, supporting the team and making sure customers receive a consistently high standard of service.

Application process: Contact your advisor to check you meet the requirements of the role. If suitable, they will ask you to complete and send the a cover letter and tailored CV for this position. 

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