Receptionist Patient Navigator
- Salary: £9.94 per hour
- Job Type: Part-time
- Employer: Receptionist Patient Navigator
- Location: Brixton Hill, London, SW2 1AE
Employer: Brixton Hill Group Practice
Job Type: Permanent
Working hours: Part Time (20.5 hours)Monday to Friday
Brixton Hill Group Practice is a bubbly and fun growing GP Surgery of 11,200 patients, located in Brixton Hill, London. We offer GP services to a broad and diverse patient population covering Brixton, Stockwell, Tulse Hill and Streatham. Brixton underground station is a walk away and there is access to numerous amenities nearby.
With the onset of the NHS changes, an opportunity for the role of ‘Receptionist Patient Navigator’ for 26 hours a week has become available. The role will be suited to an exceptional individual that is willing to go the extra mile in helping our patients that lead to better health outcomes.
The Reception department is a typically busy environment with the successful candidate being comfortable with multitasking various types of work. The role primarily requires the post holder to engage with patients in all settings including face to face, telephone and electronically, providing them with booking support and navigation services. Involvement in exciting project related work is also within scope of the role.
You will need to have compassion, empathy and a sense of humour and be prepared to work flexibly when needed. You will also need to be aware of patient confidentiality and have good listening skills. Ideally, you will have worked in a busy Customer Facing Role and have proficient computer skills (including MS Office) and the ability to liaise with staff at all levels.
The hours will be as follows:
Monday 3pm – 6.30pm
Tuesday 3pm – 6.30pm
Wednesday 3pm – 6.30pm
Thursday 12pm – 6.30pm
Friday 3pm – 6.30pm
· Highly competitive salary
· Excellent and supportive working environment
· 4 weeks annual leave plus bank/public holidays (pro rata)
· Sickness cover
· NHS Pension
- GCSE or equivalent (required)
- Customer Care experience: 2 years (required)