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Customer Service Assistant and Receptionist

Closing date: 20240530
Reference number: SW-017483
  • Salary: £13.15 per hour
  • Job Type: Jobs
  • Employer: The bridge
  • Location: London

Customer Service Assistant and Receptionist role. This role is 12 hours per week

Mon  14:30 – 21:00

Tues  14:30 – 21:00

Deadline: midnight Thursday 30 May, with a view to interviewing w/c 10 June.

To apply: please email your CV to Andreia on andreia@southwarkworks.org.uk and request the application form. 

Please allow some time before the deadline to be able to fill in the form and return it.

Register your interest

The main purpose of the role:

To offer high quality customer service to all visitors and enquirers;
To be responsible for the day to day operation of the reception area, providing information efficiently and effectively;
To undertake administration for membership renewals and meeting room bookings;
To undertake additional general administration for The Bridge and provide administrative support to the management team when required.


Job description + Key responsibilities

• Offer front line customer services at the reception desk, including: operating the switchboard; meetingand greeting visitors; dealing with deliveries; logging keys; ensuring sign in procedures are followed.
• Respond efficiently and professionally to customer enquiries: by telephone, email and face-to-face.
• Make appropriate decisions with regard to the referral of specialist enquiries and ensure that theseare followed up.
• Develop positive relations with staff from all departments and support their work, as appropriate.
• Undertake administration of membership renewals and room bookings, including processing bookingsand payments.
• Open or lock-up the building depending on shifts and undertake general ‘caretaking’ duties to ensurethe building is ready for use (e.g. undertaking checks of the building, re-stock WCs)
• Arrange rooms and equipment before and after courses and meetings (e.g. moving furniture,preparing equipment and materials)
• Resolve general customer queries, referring complex queries or complaints to senior staff asnecessary.
• Investigate and resolve general reconciliation or booking discrepancies.
• Work with colleagues to develop and improve the administration of The Bridge, ensuring allprocedures are as efficient as possible.
• Make informed decisions regarding the referral of enquiries and the handling of visitors.
• Commitment to customer service, providing standard information and guidance whilst remainingfriendly and positive in a busy environment.
• Handling departmental petty cash.
• Processing payments in line with agreed procedures.
• Financial reconciliation relating to bookings and petty cash.
• The post holder will undertake any other duties commensurate with this role.
• The post holder will work at all times in accordance with the policies and procedures of the Charity.
• This post is shift based and is therefore not included in the flexitime scheme.

To apply: please email your CV to Andreia on andreia@southwarkworks.org.uk and request the application form.  Please allow some time before the deadline to be able to fill in the form and return it.

Closing date: 30/05/2024

If you are a Southwark resident and would like help in applying for this job, or one that suits you, please register your interest below.

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