Community Operations Associate

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The Role

Foundervine Spaces is a community-led coworking hub designed for founders, creatives, and purpose-driven professionals. It is more than a workspace – it is a place for connection, collaboration, and growth.

The Community Associate plays a key role in bringing this to life day-to-day. This is a hands-on, front-facing role focused on creating a welcoming, well-run, and high-quality environment for members, guests, partners, and event attendees.

You will support member experience, tours and enquiries, events, facilities coordination, and the day-to-day running of the space. This role is well-suited to someone early in their career who is proactive, organised, confident with people, and takes pride in maintaining high standards in a fast-paced environment.

Key Responsibilities

Member Experience

• Act as the first point of contact for members, guests, partners, and visitors.
• Create a warm, welcoming, and professional environment at all times.
• Build strong relationships with members and contribute to a strong sense of community.
• Support the onboarding of new members, ensuring a smooth and positive experience.
• Respond to member questions, issues, and requests in a timely and helpful manner.
• Gather informal member feedback and share useful insights with the wider team to improve the member experience.
• Support member engagement activities that encourage connection, collaboration, and community participation.

Tours & Enquiry Management

• Deliver engaging and informative tours to prospective members.
• Manage and follow up on enquiries in a timely and organised manner.
• Support the conversion of interest into membership through clear, confident, and consistent communication.
• Maintain simple tracking of enquiries, tours, follow-ups, and outcomes.
• Ensure prospective members receive a positive and professional first impression of Foundervine Spaces.

Space Operations & Facilities Support

• Ensure the space is consistently clean, organised, comfortable, and well-presented.
• Monitor shared areas, meeting rooms, phone booths, kitchens, bathrooms, and other facilities to maintain high standards.
• Proactively identify and resolve day-to-day issues, escalating where appropriate.
• Support general operational tasks to ensure the space runs efficiently.
• Liaise with external vendors and suppliers where required, including cleaning agencies, utilities providers, maintenance contractors, and other service partners.
• Help coordinate facilities-related requests, repairs, deliveries, and site visits.
• Keep simple records of operational issues, actions taken, and follow-ups required.
• Support the implementation of space policies, house rules, and member etiquette standards.

Events Support & Delivery

• Support the setup and smooth running of events within the space.
• Welcome guests and support on-the-day coordination.
• Assist with logistics including room setup, materials, refreshments, signage, registration, and breakdown.
• Liaise with internal teams, event organisers, and external suppliers where needed.
• Help ensure events are delivered professionally and enhance the overall experience of the space.
• Gradually take on more responsibility in coordinating and running events over time.

Person Specification

We are looking for someone who is:

• Proactive and takes ownership of their environment.
• Friendly, approachable, and confident interacting with people.
• Highly organised with strong attention to detail.
• Comfortable working in a hands-on, fast-paced setting.
• Reliable and consistent, with a strong work ethic.
• Confident speaking to new people and building relationships.
• Practical and solutions-focused when dealing with day-to-day issues.
• Able to communicate clearly with members, guests, suppliers, and colleagues.
• Keen to learn and develop within a community-focused organisation.
• Comfortable balancing hospitality, operations, events, and admin tasks.

Key Requirements

The ideal candidate must/must be

• Able to work on-site in Canada Water, 5 days per week.
• Confident in speaking to new people daily and leading tours of the space.
• Highly organised and responsive, with strong attention to detail.
• Take pride in maintaining a clean, well-presented, and professional environment.
• Reliable and consistent in attendance and performance.
• Willing to support hands-on operational tasks as needed.
• Comfortable liaising with members, guests, vendors, and suppliers in a professional manner.
• Open to receiving and sharing member feedback to improve the space.

Desirable

• Candidates based in South East London or with an easy commute are strongly preferred.
• Some flexibility may be required for occasional events, depending on the needs of the space.