Warm Spaces Worker (Temp)

Closing date: 20240108
Reference number: SW-015274
  • Salary: £14 per hour
  • Job Type: Part-time
  • Employer: Southwark Pensioner’s
  • Location: Southwark Pensioners' Centre
Register your interest

Southwark Pensioners’ Centre (SPC) are recruiting for a Warm Spaces Worker (Temporary). Please see the job description, and more information about SPC below. To apply, please email with a CV and supporting letter explaining how you meet the person specification.

About the Role

Overall Purpose of the Role

  1. To host warm spaces for older people that are welcoming, supportive and comfortable with no judgement providing tasty nutritious meals, activities and wrap around support.
  2. To deliver the Warm Spaces project

Role Summary

Job Title: Warm Spaces Worker
Responsible to: Director
Responsible for: Warm Spaces Volunteers
Duration: 12 weeks
Hours: 14 hours
Salary: £14ph, £7,644
Location: Southwark Pensioner’s Centre

Main Responsibilities

  1. Customer care
    • a. Provide a warm friendly welcome for all no matter their background nor method of contact b.
    • b. Ensure that all comments and complaints are recorded and passed to the Community Administrator to record and carry out initial investigation.
  2. Promotion:
    • a. Promote the Warm Spaces project to Members, Users, the local community and referral agencies.
  3. Volunteers:
    • a. Work with the Director to recruit Warm Spaces volunteers.
    • b. Work with Warm Spaces volunteers to ensure spaces are warm, welcoming and safe.
  4. Record keeping:
    • a. Register and record confidential records of Warm Space users
  5. Programme:
    • With Users and Volunteers, plan and deliver a programme of activities for Social Thursdays and Feel Good Fridays.
  6. Food:
    • Work with the Felix Project, Spring Community Hub, local supermarkets and food sharing apps to source food
  7. Wraparound support:
    • Identify and refer Warm Space Users who may benefit from information, advice and support from the rest of the SPC team.
  8. Evaluation:
    • Support the evaluation of the project


  1. Wider work: To contribute to the wider work of Southwark Pensioners Centre as a valuable member of the team.
  2. Teamwork: Foster a co-operative and supportive team.
  3. Events: Support centre-wide events and fundraising activities.
  4. Volunteers: Support volunteers and to involve them in the centre.
  5. Representation: Represent SPC in an appropriate manner.
  6. Training and support: SPC will train and support you and we ask that you come prepared to develop and train yourself and others.
  7. Equal Opportunities, diversity and inclusion: Promote equal opportunities, diversity and inclusion in all areas of work.
  8. Confidentiality: Ensure confidentiality at all times, only releasing confidential or personalised information externally in line with SPC policy.
  9. Data Protection Act: Comply with the requirements of the Data Protection Act and its amendments to ensure integrity and security of information entrusted to Southwark Pensioners Centre.
  10. Safeguarding: Ensure the organisational and individual statutory and organisational responsibilities are met in respect of safeguarding Children & vulnerable adults. Provide an Enhanced DBS check
  11. Conflict of interest: All applicants/employees in any post within SPC are required to declare any involvement either directly or indirectly with any firm, company or organisation that has a contract with SPC. Failure to do so may result in an application being rejected or dismissal after appointment.
  12. Health and Safety: Work in a safe manner in line with SPC H&S policy and procedures therefore taking care of yourself and any colleague, service user or visitor who might be affected by an act or failure to act by yourself.
  13. Out of hours work and travel: This post will involve some evening or weekend work for which time off in lieu is given. Travel to meetings within the Borough and in London may also be necessary.


  1. First Aid at Work Qualification

Personal Specification


  1. Understanding of and empathy for issues affecting older people – Essential
  2. Knowledge of support services and support pathways – Desirable
  3. Knowledge of the following:
    • a. Equality, diversity and inclusion – Essential
    • b. Confidentiality and data protection requirements – Essential
    • c. Safeguarding adults at risk of harm – Essential
    • Health and safety – Essential
  4. A good level of education with a good standard of literacy and numeracy – Essential


  1. Running support projects – Desirable
  2. Supporting older people and their carers to improve their health and wellbeing – Essential
  3. Signposting and referring clients to a wide variety of complementary statutory and voluntary agencies – Essential
  4. Experience of working in a charity, community or social welfare setting – Desirable
  5. Experience of successful working within a team and the provision of a professional, friendly and responsive service to users, colleagues and external contacts – Essential
  6. Administration systems including working with databases – Essential
  7. Supervising and training staff or volunteers – Desirable

Skills and Abilities

  1. Able to treat people with dignity, empathy and respect – Essential
  2. Able to understand and respect the personal values, culture and beliefs of those whose support you are arranging – Essential
  3. Able to support and supervise volunteers – Essential
  4. Effective interpersonal skills – Essential
  5. Effective oral and written communication – Essential
  6. Ability to manage own time efficiently and prioritise own work across a range of activities – Essential
  7. Ability to handle competing demands while maintaining accuracy and attention to detail – Essential
  8. Ability to work effectively within the team, working collaboratively with colleagues to deliver tasks – Essential
  9. Good IT skills including internet, online meetings, email, spreadsheets and databases – Essential

Personal qualities

  1. Committed to SPC’s values
  2. Enthusiastic and willing to take on new challenges

Additional requirements

  1. Personal commitment to equal opportunities, diversity and inclusion
  2. This post will involve some weekend work. Travel to meetings within the Borough may also be necessary to promote the Warm Spaces project.

About Southwark Pensioners’ Centre

Southwark Pensioners’ Centre is a 36-year-old local charity located in the centre of the Borough of Southwark at Camberwell Green.

Walworth Pensioners Project and Southwark Pensioners Action established the Centre in 1987 to address the lack of services and activities for older people.

Southwark Pensioners’ Centre is a multi-level community and resource centre that widens access to services providing a vital one-stop point for older people that eliminates the need for multiple journeys to various agencies. Resources include a main activity / function room, garden room, IT room, kitchen garden, and a large drop-in reception/information/social space.

We operate Mondays to Fridays 9am to 5pm and our services are free or nominal cost. Activities groups include singing, local history, art, music, exercise, IT, campaigning, research and consultation. Services include advice, referrals, signposting and connection.

We are part of the Ageing Well Southwark service which is now in its fourth year of operation and as such offer wider access for older people to activities and services throughout the whole borough.

Southwark Pensioners Centre has a good reputation for supporting older people and allied with the growth in numbers of older people in Southwark over the last 12 years, it is delighted that Southwark Council has agreed to invest £1m in a new, larger space for the Centre. Development work is underway and we anticipate moving into the new space in 2025.

Vision for Southwark Pensioners’ Centre

Vision: Our vision is a community where all older people are engaging in services and activities, connected to social networks and accessing services that sustain independent, vibrant lives.

Mission: Our mission is to provide dynamic services and activities run by older people for older people, promoting good health and wellbeing, active citizenship and lifelong learning.

Principles: Underpinning all that we do are the following principles:
a) Every older person matters
b) We empower, enable and support older people
c) The three Ps: Partnership, proactive, positive people and prudent.


Closing date: 08/01/2024

If you are a Southwark resident and would like help in applying for this job, or one that suits you, please register your interest below.

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