Assistant Advisor

Closing date: 20240108
Reference number: SW-015270
  • Salary: £14 per Hour
  • Job Type: Part-time
  • Employer: Southwark Pensioner’s
  • Location: Southwark Pensioners' Centre
Register your interest

Southwark Pensioners’ Centre (SPC) are recruiting for an Assistant Advisor. Please see the job description, and more information about SPC below. To apply, please email with a CV and supporting letter explaining how you meet the person specification.

About the Role

Vision for the Service

To support older people in Southwark to have an adequate standard of living with access to adequate money, food, clothing, housing and household items by offering free, confidential, good quality information, advice to any Southwark resident aged 50 and over

Overall Purpose of the Role

  1. To help people aged 50 and above in Southwark increase their income and reduce their outgoings.
  2. To work with a small pool of advice volunteers

Role Summary

Job Title: Assistant Advisor
Responsible to: Director
Hours: 21 hours
Salary: £14ph, £15,288 per year
Location: Southwark Pensioner’s Centre

Main Responsibilities

50+ Advice service

  1. Offer one to one advice appointments in person, on the phone, email or online advice
  2. Focus on increasing income through benefit checks, welfare benefit, grant and discount applications, foodbank referrals,
  3. Reducing outgoings by supporting to review income and outgoings and the value for money of their consumer services to avoid / reduce unfair or unavoidable costs


  1. Proactively support clients affected by the bedroom tax to downsize to more cost-effective accommodation:
  2. Identifying and assessing rehousing needs and preferences by landlord, cost, size, location, community, transport and local services preferred
  3. Support to register online, bid and negotiate moving and the support required
  4. Liaise with social housing landlords to support clients to bid, move and settle in.

The Big Energy Saving Network

  1. Through one to ones, group sessions and outreach sessions reach 300 people across the whole service.
  2. Offer advice on energy saving in the home, switching energy suppliers, and guidance on how to access schemes that help vulnerable households stay warm and lower energy bills
  3. Support them to switch
  4. Offer energy saving information to help clients make their homes more energy efficient or access assistance to do so that they wouldn’t have done otherwise.


  1. Support advice volunteers

Personal Development 

  1. Keep advice and knowledge up to date


  1. Support the promotion of the service


  1. Wider work: To contribute to the wider work of Southwark Pensioners Centre as a valuable member of the team.
  2. Teamwork: Foster a co-operative and supportive team.
  3. Events: Support centre-wide events and fundraising activities.
  4. Volunteers: Support volunteers and to involve them in the centre.
  5. Representation: Represent SPC in an appropriate manner.
  6. Training and support: SPC will train and support you and we ask that you come prepared to develop and train yourself and others.


  1. First Aid at Work Qualification

Personal Specification


  1. Good understanding of the needs of and issues affecting older people and their carers – Essential
  2. Knowledge of the following:
    • Generalist and welfare benefits advice – Essential
    • Equality, diversity and inclusion – Essential
    • Confidentiality and data protection requirements – Essential
    • Safeguarding adults at risk of harm – Essential
    • Health and safety – Essential
  3. Education or qualifications
    • NVQ level 2 or equivalent – Essential
    • Qualified advisor – Desirable


  1. Delivering general advice sessions and casework on welfare benefits, housing, employment, debt, consumer issues and transport – Essential
  2. Signposting and referring clients to a wide variety of complementary statutory and voluntary agencies – Essential
  3. Administration systems including working with databases – Essential
  4. Supporting volunteers – Desirable
  5. Supporting the evaluation of advice services – Desirable
  6. Experience of working in a charity, community or social welfare setting – Desirable
  7. Experience of successful working within a team and the provision of a professional, friendly and responsive service to users, colleagues and external contacts – Essential

Skills and Abilities

  1. Able to treat people with dignity, empathy and respect – Essential
  2. Able to understand and respect the personal values, culture and beliefs of those whose support you are arranging – Essential
  3. Effective interpersonal skills – Essential
  4. Effective oral and written communication – Essential
  5. Effective analysis and decision-making skills – Essential
  6. Ability to manage own time efficiently and prioritise own work across a range of activities – Essential
  7. Ability to handle competing demands while maintaining accuracy and attention to detail – Essential
  8. Ability to work effectively within the team, working collaboratively with colleagues to deliver tasks – Essential
  9. Good IT skills including internet, online meetings, email, word processing, spreadsheets and databases – Essential

About Southwark Pensioners’ Centre

Southwark Pensioners’ Centre is a 36-year-old local charity located in the centre of the Borough of Southwark at Camberwell Green.

Walworth Pensioners Project and Southwark Pensioners Action established the Centre in 1987 to address the lack of services and activities for older people.

Southwark Pensioners’ Centre is a multi-level community and resource centre that widens access to services providing a vital one-stop point for older people that eliminates the need for multiple journeys to various agencies. Resources include a main activity / function room, garden room, IT room, kitchen garden, and a large drop-in reception/information/social space.

We operate Mondays to Fridays 9am to 5pm and our services are free or nominal cost. Activities groups include singing, local history, art, music, exercise, IT, campaigning, research and consultation. Services include advice, referrals, signposting and connection.

We are part of the Ageing Well Southwark service which is now in its fourth year of operation and as such offer wider access for older people to activities and services throughout the whole borough.

Southwark Pensioners Centre has a good reputation for supporting older people and allied with the growth in numbers of older people in Southwark over the last 12 years, it is delighted that Southwark Council has agreed to invest £1m in a new, larger space for the Centre. Development work is underway and we anticipate moving into the new space in 2025.

Vision for Southwark Pensioners’ Centre

Vision: Our vision is a community where all older people are engaging in services and activities, connected to social networks and accessing services that sustain independent, vibrant lives.

Mission: Our mission is to provide dynamic services and activities run by older people for older people, promoting good health and wellbeing, active citizenship and lifelong learning.

Principles: Underpinning all that we do are the following principles:
a) Every older person matters
b) We empower, enable and support older people
c) The three Ps: Partnership, proactive, positive people and prudent.


Closing date: 08/01/2024

If you are a Southwark resident and would like help in applying for this job, or one that suits you, please register your interest below.

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