Events Operations Manager

Closing date: 20240413
Reference number: SW-016676
  • Salary: £42,000.00 - £45,000.00 Annually (Actual)
  • Job Type: Full-time
  • Employer: Dulwich College
  • Location: London
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The Events Department run all College Hospitality and Community and Commercial Events over the 70 acre campus. From Auction Dinners, Residential Lets, weddings and corporate away days and sports events such as cricket. It is a busy, exciting and varied department with a close and highly motivated team.

Dulwich College’s facilities are available to hire for a broad range of events, celebrations, functions and activities, and membership of its Sports Club is open to the local community. All profits made by Dulwich College Enterprises Limited (DCEL) are gifted to the College, helping to support its educational mission, including bursaries and scholarships.

The Events Operations Manager will oversee the planning and execution of all hospitality and events ensuring high standards of service delivery, operational excellence, health and safety and client satisfaction.

Working closely with the Events Team and managing the Events Operations Team, you will be managing a team of 4 colleagues and be an integral part of the leadership of the Commercial Events Team

Tasks and duties
Core Duties

  • Operational Leadership: Lead and manage the operations on the event floor, ensuring seamless execution of events from setup to breakdown
  • Team Management: Supervise and motivate the Events Operation Team and casual staff providing clear direction, support and training to ensure exceptional service and guest satisfaction.
  • Client interaction: Interact with clients and event organisers to understand their requirements, address concerns and ensure all expectations are met or exceeded.
  • Logistics coordination: Oversee event logistics, including maintaining equipment, setup, breakdown and coordination of staff to guarantee the smooth flow of events.
  • Quality Assurance: Maintain high standards of service quality, cleanliness and presentation throughout the event spaces.
  • Problem resolution: Effectively address and resolve any issues or challenges that may arise during events, ensuring a positive experience for clients and guests
  • Financial control: responsible for cost control and optimisation of resources to achieve successful and profitable events.Additional Duties
  • Any other reasonable duties required by the Director of Commercial Enterprises, Head of Events or Events Operations manager aligned to the delivery of the wider team objectives and plans.
  • Close working with Head of Catering and Head Chef in the delivery of catering for events.

All staff have a responsibility to safeguard and promote the welfare of children. The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work with the safeguarding policies of the organisation.

All staff must take care of their own health and safety and that of others, observe applicable safety rules, follow instructions for the safe use of equipment and co-operate with managers on health and safety matters (including the investigation of any incident).


Essential Qualifications and Experience

  • Proven experience in event operations management, preferably in a unique or heritage event space
  • Demonstrated leadership of an operational or events team
  • UK driving licence, the role will require the driving of a small Van
  • Computer literate with good understanding of Microsoft office
  • Food Hygiene Qualification – Level 2 or above.

Desirable Qualifications

  • Experience of working on a large site with multiple venues.
  • Personal licence holder.
  • Knowledge of business management principles and practices.
  • Technical understanding of basic AV and event equipment.

Personal Qualities

  • Customer focused with genuine passion for the hospitality & events industry.
  • Hands on with a can-do attitude.
  • Strong leadership and team management skills, inspiring your team
  • Excellent communication and interpersonal abilities enabling you to make genuine connections with clients, guests and colleagues.
  • Ability to work under pressure and handle challenging situations with grace.
  • Detail-oriented with keen eye for quality and aesthetics
  • Team leadership.

To apply, follow the link: Events Operations Manager at Dulwich College | MyNewTerm

Closing date: 13/04/2024

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