- Salary: £27,948 - £29,468 per annum Incl. of HCAS
- Job Type: Full-time
- Employer: SLAM
- Location: Southwark
South London and Maudsley NHS Foundation Trust (SLaM) are looking for a CAMHS Receptionist/Administrator to join their team. To apply, follow the following link: apply here.
1) Reception / Administrative:
- To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner; screening and re-routing calls, as appropriate.
- Taking down referral details and passing to the relevant clinicians.
- Taking clear, concise messages and dealing with general enquiries, where appropriate.
- To maintain the reception area, eg. replenishing leaflets etc.
- Overseeing the signing-in procedure for staff, families and visitors on arrival.
- To allocate clinic rooms in relation to patient appointments.
- To update the Trust patient database system, ie. contact details, outcome of appointments etc.
- To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales, and manage multiple tasks within the working day whilst maintaining quality standards.
- To provide a professional and confidential administration service, to include preparing correspondence; proof reading documents; photocopying; faxing; filing; scanning; dealing with post.
2) Organise the booking of interpreters and translation of correspondence, where appropriate.
- To arrange appointments and meetings as required.
- To contact the Trust Estates and Facilities Department to report works, as required.
- Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team.
- To add referrals to the Trust patient database within 24 hours of receipt.
- Trace patient NHS details via the National Tracing System.
- Oversee the administrative component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
- Monitor and update operational data quality information proactively to ensure targets and standards are met.
3) Service Requirements:
- To provide cover for colleagues, as required, within CAMHS sites.
- Assist teams with the development of patient information and team leaflets.
- To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
- May be required to be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.
- To assist in service user feedback and PPI. May be required to work outside of core hours, in line with service need.
4) Personal Development:
- To participate in development and training identified through the appraisal and supervision process.
- To attend and participate in all identified mandatory training.
- To assist with the induction of new staff.
- To ensure all duties are carried out in line with Trust policy.
- To carry out other duties appropriate to the grade as required, eg. manpower returns, petty cash etc.
Download the job description and person spec to read about the role in more detail: Job description and Person specification (PDF, 528.6KB)
About South London and Maudsley:
South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King’s College London and are part of King’s Health Partners Academic Health Sciences Centre. There are very few organisations in the world that have such wide-ranging capabilities working with mental illness. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training.
SLaM employ around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at SLaM, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities, and have the chance to work alongside people who are world leaders in their field. SLaM delivered more than 14,000 training experiences in 2014; providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King’s Health Partners allows those working at the Trust to get involved in academic research.