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Re-opening the Southwark Works office

During the current COVID-19 lockdown, the Southwark Works office is closed for appointments.  From 7 December,  dependent on Government guidelines, the office will re-open by appointment only during the following hours:

Mondays: 10am–12pm & 2pm–4pm
Wednesdays: 12pm–2pm & 4pm–6pm
Fridays: 10am–12pm & 2pm–4pm

Please speak to your adviser to make an appointment.

Attending the Southwark Works Office

This notice applies to anyone attending the Southwark Works Office in person with effect from 7 September 2020 until further notice.

You will only be invited to the office by appointment. Your adviser or a member of the team will have sent you your appointment date and time. You should not come to the office unless you have an appointment. On the day of your appointment, if you or anyone else in your household has any symptoms of the virus, you MUST NOT come to the office. Please let us know and contact the NHS immediately for advice.

If you are unable to attend an appointment or are going to be late for your appointment, you must call your adviser or the office on 0800 052 0540 or 020 7740 8200. Continuous lateness or failure to attend will result in your being unable to book any more appointments.

Strict social distancing measures are in place in the office for your safety and that of our staff. You will be asked to wear a mask and to use sanitising hand gel when being signed in at reception and before and after using the computers. We may also test your temperature on arrival. The receptionist will sign you in, and we are required by the Government to keep records of all staff and visitors entering and leaving the premises to help support the NHS Test and Trace programme. Collecting this data will identify people who may have been exposed to Coronavirus (Covid-19), contain outbreaks early and reduce the spread of the virus, ultimately saving lives.

What data we collect

We will check with you on arrival that we have your latest address and contact details on our database.  You will have signed a Privacy Statement when you registered with Southwark Works, so you should already be aware that we collect and securely store your data in an electronic format. For track and trace we need :

  • your name
  • contact phone number
  • date of visit
  • entry and exit times to the premises
  • member of staff you dealt with (if applicable)

When we collect and delete your data

We will update your information when you book your appointment or during your appointment and will then continue to process in line with the Southwark Works’ privacy statement.

How we share your information

We will only allow authorised people to access your data as per the Privacy Statement plus NHS Test and Trace will ask us to share your information with them in the following circumstances only:

  • another person who attended these premises tests positive for Covid-19
  • the premises are identified as the location of potential local outbreak

NHS Test and Trace will contact you directly from the phone number 0300 013 5000 or via a text message from ‘NHStracing’ or ask you to sign into https://contact-tracing.phe.gov.uk

Your rights

If you do not wish us to share your data with NHS Test and Trace, you must tell us during your visit. Please note that this means you will not be contacted in the circumstances listed above. Information about your general data rights is available on the Council’s website: https://www.southwark.gov.uk/council-and-democracy/freedom-of-information-and-data- protection/corporate-data-privacy-notice

Further information

NHS Test and Trace

How test and trace works


Southwark Council

If you are concerned about how we are using your personal information, please contact our Data Protection Officer by email dpo@southwark.gov.uk or telephone 0207 525 5000.

Information Commissioner’s Office (ICO)

If you wish to contact the ICO, please email casework@ico.org.uk, telephone 0303 123 1113 or send post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.


Do not leave home if you or someone you live with has any of the following:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Check the NHS website if you have symptoms

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